Thank you for purchasing your Alma handbag or Suit! If you have questions about your order, please contact us at firstname.lastname@example.org. All orders are overseen by our quality control team before shipping out. If you have received an item that you feel is not perfect please contact us and see our return policy below.
We have a 12 day return policy . All items must be sent back within 12 days of receipt with the original tags attached. We will NOT accept returns if any of the following may occur:
1) Item/s are shipped after 12 day grace period.
2) Item is not in the original packaging
3) Item is worn
4) Item is altered in any way
5) Item has been washed
6) Item is damaged in any way
We do not accept returns for International orders, & customer is
responsible for any tax and or duties that may apply.
We do not accept exchanges
Sale items are FINAL SALE
Refunds will be processed within 10 days after the return has been received. We will issue the refund in the same from as the initial payment.
Alma is not responsible for items that are lost, stolen or mishandled. We are also not responsible for delays in shipping due to weather or events out of our control.